Knowledgebase
Knowledgebase
Cannot change password
Posted by on 14 August 2013 04:33 PM

Customer Support is able to manually update your password, however, we first need to verify some information to ensure you are the account owner.

If you used a credit card to make a purchase, could you please provide me with the Transaction ID or last 4 digits and the name as it appears on the card?  If you used PayPal, could you please provide me with your Transaction ID or PayPal account name and the date of purchase?

If you are a Free-To-Play and have not purchased anything or you cannot remember your purchase information, can you please provide me the following information:

  • IP Address (http://www.whatsmyip.org)
  • Email address attached to the account
  • First and Last name on the account
  • Date of Account Creation
  • 3 Recent Store Purchases
(160 vote(s))
Helpful
Not helpful