Account no longer accessible, not ban related
Posted by on 14 August 2013 04:34 PM

 If you have already visted the Customer Service page here at and are unable to retrieve your password, your account may have been compromised.

To resolve this issue you will need to open a ticket and include your username and the oldest Transaction ID, or last 4 digits and the name on the card from any purchase to verify you as the account owner.

If you are a Free-To-Play and have not purchased anything or you cannot remember your purchase information, you can provide us the following information:

  • IP Address (
  • Email address attached to the account
  • First and Last name on the account
  • Date of Account Creation
  • 3 Recent Store Purchases


(109 vote(s))
Not helpful