Knowledgebase
Knowledgebase
Account no longer accessible, not ban related
Posted by on 14 August 2013 04:34 PM

 If you have already visted the Customer Service page here at http://www.heroesofnewerth.com/support and are unable to retrieve your password, your account may have been compromised.

To resolve this issue you will need to open a ticket and include your username and the oldest Transaction ID, or last 4 digits and the name on the card from any purchase to verify you as the account owner.

If you are a Free-To-Play and have not purchased anything or you cannot remember your purchase information, you can provide us the following information:

  • IP Address (http://www.whatsmyip.org)
  • Email address attached to the account
  • First and Last name on the account
  • Date of Account Creation
  • 3 Recent Store Purchases

 

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