Knowledgebase
Knowledgebase
Credit Card Declined
Posted by on 14 August 2013 04:46 PM

There are four common reasons a credit card is declined:

  1. The card has insufficient funds to cover the purchase or is deactivated by your credit card company for online purchases, you should call you bank at this point.
  2. The zip code/postal code that you have on file with your bank/credit card company does not match the one you are entering in the purchase fields.
  3. You are in one of the following countries we do not process credit cards for, you will need to utilize a reseller or paypal in these areas:  Afghanistan Albania Algeria Andorra Angola Armenia Azerbaijan Bahrain Bangladesh Belarus Bhutan Bosnia and Herzegovina Brunei Darussalam Bulgaria Burundi Cambodia Central African Republic Chad China Cote D'Ivoire Croatia Egypt, Estonia, Ethiopia Georgia Haiti India Indonesia Iran Iraq Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Latvia Lebanon Liberia Libya Lithuania Loas Macau Malaysia Niger Nigeria Oman Pakistan Palestinian Territory Phillippines Qatar Romania Russian Federation Serbia Sierra Leone Singapore Slovakia Slovenia South Africa Sri Lanka Sudan Suriname Swaziland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Tunisia Turkey Turkmenistan Uganda Ukraine United Arab Emirates Uzbekistan Western Sahara Yemen Zambia Zimbabwe
  4. You've already made two payment attempts in a 24-hour period, and our system is auto-declining any further attempts to prevent fraudulent activity. Even if you try a different card, this will not solve the problem. Please wait 24 hours before making another attempt, or try payment through paypal.com

If you are attempting to purchase goblin coins from one of the countries in the above list, you'll need to purchase them through our website where we have multiple payment options that will work in many countries: 

https://www.heroesofnewerth.com/purchase.php

 

If this purchase was through Xsolla you will have to contact them directly to sort out any issues here:   http://support.xsolla.com/ 

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